Privacy Policy | Symbaiosys

This is our Privacy Statement which outlines how we obtain, use and keep your personal data safe when using the Symbaiosys (Trillion Tree Fund Portal) website (symbaiosys.ai).

For the purpose of this Privacy Statement, your personal data is defined as data available to us, which on its own or with other data available can be used to identify you.

We are committed to keeping your personal information safe and in compliance with applicable data protection laws.

Data we collect

When creating an account with Symbaiosys you will need to provide the following:

Your first and last name
Your email address
Whether you are registering as an institutional investor or an investable opportunity
Your institution or organization’s name
Your role within the institution/organization

When submitting a project to our Nature Database you will need to provide the following:

Organization details: Organization name, its headquarters, the type of organization, and its size (Assets Under Management)
Project details: Project’s name, project’s city, state, and country, its size in hectares, the Latitude and Longitude coordinates of the project, a description about the opportunity
Further project details: Its financial asset class, its natural asset class, its returns profile, a link to the organization’s sustainability profile, the types of tree species being planted and their corresponding numerical amounts

This collection of information is necessary for the administration of our business and the provision of our services, which is necessary for the legitimate interests of our business.

How long we retain your data

Membership

We will keep hold of your data for no longer than necessary. The length of time we retain it will depend on the length of time that you are subscribed to our services. In the event that you decide to unsubscribe from your membership, your details will be kept for 12 months at most before it being deleted.

Enquiries

Unless consent is provided for future contact during your enquiry, we will keep your information as long as is required to respond and complete your enquiry, and for a further of 12 months, before deleting your information.

Information usage and third-party accessibility

Personal data collected is used for the following reasons:

To create and administer your account
Account management purposes (e.g. changing your password)
To send you newsletters encompassing recent updates on the Opportunities Database or our Privacy Policy
To request your insights and suggestions for user experience improvement
To respond to your inquires
To analyze your company or organization’s data to improve our services and/or your experience
To send you confirmations when subscribing to our services

Currently, Symbaiosys does not share any of your personal data with third parties. This information is kept strictly confidential and secure. In the future, however, there is a possibility of us using automated email services.

Any changes made in regard to third-party accessibility of your personal data will be updated within this privacy policy and you will be accordingly notified to any changes made.

Internal security procedures

Symbaiosys maintains a strictly high standard for keeping your personal data secure through following generally accepted industry standards. These standards are followed from the moment the personal information is submitted to us and continues to apply after it has been submitted and received. This will also be the case for the standard 12-month duration that we retain your personal information in the event that you decide to cancel your subscription or in the circumstance where you submit an enquiry (see: “How long we retain your data”).

Although, no method of information transmission or method of electronic storage is 100% secure. Therefore, while we endeavor to use all possible commercially acceptable means to protect your security, we cannot guarantee this with absolute certainty. We strive to mitigate these potential risks by only permitting authorized persons to access your personal information. These authorized persons are legally bound by security, privacy, rules and confidentiality agreements.

Your legal rights

You have the following rights:

The right to be informed: this means that we are legally obligated to inform you about how your personal data will be used. This is done through this Privacy Policy, and by informing you how your data will be used each time we collect it
The right of access: you have the right to access your personal data that we hold. This can be done through accessing your personal profile or contacting us below to request access to your data. We must respond to your request within one month.
The right to rectification: you have the right to have personal data about you rectified if it is inaccurate or incomplete. We will ensure that personal data is kept accurate and up to date as far as is reasonably possible. However, if you feel that the data we hold on you is incorrect, contact us directly.
The right to erasure: you have the right to request that we delete your data. This will be done, provided that we do not have a compelling reason to keep it. To request this, please contact us below.
The right to restricting processing: you have the right to change your communication preferences (I.e. the way in which we communicate with you). This can be done through contacting us below.
The right to data portability: you have the right to obtain and reuse your personal information for your own purposes across different platforms and services. To request this, please contact us below.
The right to object: you have the right to object to:

Direct marketing from Symbaiosys or Third Parties we have shared your data with for direct marketing purposes. You can opt-out of direct marketing at any time through unsubscribing from our mailing list. (Please note, as stated before, that Symbaiosys currently does not share any personal data with third parties, however this is subject to change where you will be notified accordingly).
Any processing where our lawful basis is legitimate interest (see above). If you wish to formally object to any of our legitimate interest processing, please contact us below.

Rights in relation to automated decision making and profiling: this is not something that Symbaiosys does. However, if this were to change, this policy will be updated accordingly.

If you are a user based and/or operating in the European Union, you have the right to raise any issues or concerns directly with the EU Information Commissioner’s Office. The contact details are as follow:

Email: edps@edps.europa.eu

Phone number: 32 2 283 19 00

Fac: 32 2 283 19 50

Address:

Rue Wiertz 60

1047 Bruxelles/Brussel

In addition, you have the ability to contact your own Member State’s EU Data Protection Supervisory Authority. All relevant Member States’ details are provided here: https://www.eudpr.com/supervisory-authorities

Cookies are small text files placed on your computer, smartphone or other device and are commonly used on the internet. Cookies placed on our website are categorized as “Essential Cookies” and are used for:

Website and security reasons
Measuring our system’s effectiveness
Indicating the system from which the site has been rendered
Remembering information about when you visit our site (e.g. user logging-in details)

Currently we do not use any non-essential cookies, however, you will be updated for your consent in the event that non-essential cookies begin to be used. Additionally, any other essential cookies that are later added will be updated accordingly within this Privacy Policy.

Changes to our Privacy Policy

Our Privacy Policy will be kept under regular review and any updates will be published accordingly. Additionally, you will be kept adequately informed in the event that any changes are made to it. This Privacy Policy was last updated on 25 May 2023.

Contact Information

If you have any questions or concerns about these Terms of Use, contact us.